Lowongan International Customer Success Specialist Pada Perusahaan Niagahoster – Web Hosting Unlimited Indonesia di Indonesia

– Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.
– Be a true ambassador and show our customers what customer obsession is.
– Focus on the customers’ success by offering additional services, tools, and products.
– Dive deep into the world of IT by continuously polishing your technical background.
– Deliver impactful work on a company scale.
– Work according to the shifting schedule (full-time only, morning/day/night shifts – including weekends and public holidays).

What We Offer:

– Competitive basic salary ranging from IDR 5 – 6 million, excluding bonuses.
– A 2-4 weeks paid training course in technology, product, and communication knowledge.
– Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
– Medical/health insurance.
– Remote work opportunity – this position is fully remote.
– Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
– Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
– Other benefits include a birthday present, a special gift for the best team member, and much more.

Requirements:

P1: Confident English written communicator.

– English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.
– English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))

P2: Great problem solver with exceptional communication skills and a high interest in technology.

– Go above and beyond to help our customers succeed by being proactive, empathetic, and proven through exposure such as:
– Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
– Direct experience in customer service/support/success roles.
– Tech-savvy individual with exposure to digital tools/technologies
– Having a general understanding of an IT environment – can be proven by exposure such as digital-related boot camps, courses, or mini projects.
– Good to have – a moderate understanding of technical concepts like domain, hosting, and website.
– Typing speed with a minimum of 54 words per minute (KPM) – speed is critical while assisting multiple customers simultaneously via live chats.
– Good to have if you hold a minimum Diploma in any major.

P3: Independent learner with a hunger for growth.

– Strong self-awareness
– Continuously evaluate yourself – you know what your strengths are and what to improve.
– Resourceful lifelong learner
– Constantly learn and always seek to improve yourself – you deepen your own knowledge and ensure your own development is on track.
– You ensure your success – you are curious about new possibilities and act to explore them through available resources.

Please note that your application will only be accepted if you submit an English resume and meet the desired requirements.