Lowongan Sr. Supervisor, Training & Quality Pada Perusahaan Concentrix di Yogyakarta

Published 9 months ago

Post lowongan ini sudah lebih dari 30 hari, kemungkinan sudah tidak berlaku lagi silahkan klik tombol "Lamar Sekarang" di paling bawah untuk informasi lebih lanjut.

Pilih Bahasa

Perusahaan Concentrix membuka lapangan pekerjaan untuk posisi Sr. Supervisor, Training & Quality di wilayah Yogyakarta. Jenis pekerjaan yang kami berikan adalah Full-time.

Kriteria pekerja yang kami butuhkan adalah mempunyai kemampuan Quality Assurance dengan pengalaman Mid-Senior level, serta pekerja yang jujur, disiplin, dan bertanggung jawab.

Perusahaan Concentrix sendiri bergerak dibidang IT Services and IT Consulting yang tentu saja jika anda tertarik dengan lamaran perusahan ini dapat langsung mendaftar.

Informasi Lowongan

Perusahaan:Concentrix
Posisi:Sr. Supervisor, Training & Quality
Wilayah:Yogyakarta
Fungsi Pekerjaan:Quality Assurance
Tingkat Pekerjaan:Mid-Senior level
Jenis Pekerjaan:Full-time
Industri:IT Services and IT Consulting

Deskripsi Lowongan

Job Title:

Sr. Supervisor, Training & Quality

Job Description

The Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

  • Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
  • Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
  • Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
  • Create and maintain consultant training schedule
  • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
  • Conduct Coaching and Development sessions with team members to drive continuous improvement.
  • Develop strong working relationships with key Business stakeholders, internal and external
  • Oversee audits of key Training and Quality support processes within each account and recommends changes
  • Administration of applicable certification and training processes for staff up to and including internal and client requirements
  • Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
  • Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
  • Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

Candidate Profile

  • 2-4 years related experience or experience in Contact Center environment
  • Bachelor’s degree preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Strong attention to detail
  • Ability to work a flexible schedule
  • Occasional travel

Career Framework Role

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:

Time Type:

Full time

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R1408665

Kelebihan

  • Bonus jika lembur
  • Mendapatkan pengalaman
  • Lingkungan kerja nyaman

Lamar Pekerjaan

Informasi yang kami tampilkan di atas bisa saja diperbaharui secara mendadak, harap tetap mencari informasi yang lengkap melalui tombol "Lamar Sekarang" atau di website resmi perusahaan Concentrix, agar tidak menemukan kejadian yang tidak diinginkan ^_^.

Tips dari Admin: melamar pekerjaan tidak dipungut biaya.

Semoga kalian mendapat pekerjaan yang diinginkan. Aamiin.

Instruksi

  • Klik tombol "Lamar Sekarang" yang ada di atas.
  • Setelah itu anda akan diarahkan ke halaman Pengajuan Lamaran, disana ada tips mengirim lamaran dan wawancara.
  • Di halaman pengajuan lamaran klik tombol "Menuju ke pengisian form".
  • Di halaman tersebut anda dapat melihat informasi perusahaan lebih lengkap dan melihat jumlah orang yang sedang melamar pekerjaan tersebut.
  • Selanjutnya adalah klik "Lamar" atau "Apply".
  • Silahkan anda mendaftar di website tersebut jika belum mempunyai akunnya, namun jika sudah anda dapat langsung mengisi form lamaran.
  • Selesai.

Informasi Perusahaan

Concentrix

Concentrix adalah perusahaan layanan terkemuka di dunia yang didirikan pada tahun 1991 oleh Craig Donaldson, Jim Challenger, dan John Ryland. Mereka memfokuskan layanan mereka pada penyediaan solusi manajemen konsumen komprehensif untuk klien yang berasal dari berbagai sektor industri. Concentrix menawarkan layanan teknologi dan layanan berbasis teknologi untuk mengoptimalkan digitalisasi operasi bisnis dan membantu klien mencapai tujuan mereka. Layanan terkini termasuk pengembangan basis pelanggan, anotasi data, dan pelatihan inteligensi buatan AI.