Lowongan MS Engineer Pada Perusahaan NTT America Solutions, Inc. di Jakarta Metropolitan Area

Published 9 months ago

Post lowongan ini sudah lebih dari 30 hari, kemungkinan sudah tidak berlaku lagi silahkan klik tombol "Lamar Sekarang" di paling bawah untuk informasi lebih lanjut.

Pilih Bahasa

Perusahaan NTT America Solutions, Inc. membuka lapangan pekerjaan untuk posisi MS Engineer di wilayah Jakarta Metropolitan Area. Jenis pekerjaan yang kami berikan adalah Full-time.

Kriteria pekerja yang kami butuhkan adalah mempunyai kemampuan Engineering and Information Technology dengan pengalaman Entry level, serta pekerja yang jujur, disiplin, dan bertanggung jawab.

Estimasi gaji yang ditawarkan oleh perusahaan ini cukup kompetitif sekitar Rp 2.000.000 - Rp 10.000.000 (per Bulan). Namun gaji tersebut dapat naik atau turun tergantung dari perusahaan yang memutuskannya.

Perusahaan NTT America Solutions, Inc. sendiri bergerak dibidang sejenis yang tentu saja jika anda tertarik dengan lamaran perusahan ini dapat langsung mendaftar.

Informasi Lowongan

Perusahaan:NTT America Solutions, Inc.
Posisi:MS Engineer
Wilayah:Jakarta Metropolitan Area
Fungsi Pekerjaan:Engineering and Information Technology
Tingkat Pekerjaan:Entry level
Gaji:IDR 2.000.000 - IDR 10.000.000 per Bulan
Jenis Pekerjaan:Full-time

Deskripsi Lowongan

  • Want to be a part of our team?**

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

**Working at NTT**

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Key Roles And Responsibilities

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, And Attributes

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

**Academic Qualifications**

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Skills & Certifications

  • Up to date and relevant ITIL certification (Foundation Level)
  • Cisco Certified Network Associate
  • Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate
  • Security (CCNA-SEC)
  • Check Point Certified Security Administrator (CCSA)
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
  • Fortinet Network Security Expert (NSE) 4 or above
  • Palo Alto Network Certified Network Administrators (PCNSA)
  • VMware Certified Professional vSphere
  • IP, WINS, DHCP, DNC, etc
  • MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist
  • MS-Active Directory
  • MS-Windows Server
  • Switches and Routers

**Additional certifications**

  • Cisco Certified Network Professional
  • Routing and Switching (CCNP-R/S)
  • Cisco Certified Network Professional
  • Wireless (CCNP-W)
  • Cisco Certified Network Professional
  • Security
  • Check Point Certified Security Expert (CCSE)
  • Palo Alto Network Certified Network Expert (PCNSE)
  • Certified Partner SE
  • Security
  • Blue Coat Certified Proxy SG Professional
  • Certified Ethical Hacker

Any of the above certifications is a plus. The MS – Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidate’s qualification for the role.

Required Experience

  • Entry level experience or completion of relevant intern program
  • Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.
  • Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc)
  • What will make you a good fit for the role?**

Standard Career Level Descriptor For Job Level

  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,00 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Kelebihan

  • Bonus jika lembur
  • Mendapatkan pengalaman
  • Lingkungan kerja nyaman

Lamar Pekerjaan

Informasi yang kami tampilkan di atas bisa saja diperbaharui secara mendadak, harap tetap mencari informasi yang lengkap melalui tombol "Lamar Sekarang" atau di website resmi perusahaan NTT America Solutions, Inc., agar tidak menemukan kejadian yang tidak diinginkan ^_^.

Tips dari Admin: melamar pekerjaan tidak dipungut biaya.

Semoga kalian mendapat pekerjaan yang diinginkan. Aamiin.

Instruksi

  • Klik tombol "Lamar Sekarang" yang ada di atas.
  • Setelah itu anda akan diarahkan ke halaman Pengajuan Lamaran, disana ada tips mengirim lamaran dan wawancara.
  • Di halaman pengajuan lamaran klik tombol "Menuju ke pengisian form".
  • Di halaman tersebut anda dapat melihat informasi perusahaan lebih lengkap dan melihat jumlah orang yang sedang melamar pekerjaan tersebut.
  • Selanjutnya adalah klik "Lamar" atau "Apply".
  • Silahkan anda mendaftar di website tersebut jika belum mempunyai akunnya, namun jika sudah anda dapat langsung mengisi form lamaran.
  • Selesai.

Informasi Perusahaan

NTT America Solutions, Inc.

Industri:

NTT America Solutions, Inc., adalah perusahaan teknologi global yang berbasis di Tokyo, Jepang, yang menyediakan layanan teknologi, jaringan, dan infrastruktur. Perusahaan ini berfokus pada memberikan solusi daya tahan teknologi untuk membantu klien meningkatkan produktivitas dan kompetitivitas bisnis mereka. NTT America Solutions menyediakan layanan jaringan, infrastruktur, dan Data Center; menawarkan aplikasi kolaborasi dan bisnis cloud, produk telekomunikasi, dan layanan keamanan yang kuat dan dapat diandalkan. Mereka juga mengembangkan berbagai produk dan layanan berbasis teknologi yang dirancang untuk memudahkan pelanggan untuk membangun kesuksesan jangka panjang melalui kolaborasi, produktivitas, dan kekuatan di pasar.