Lowongan Guest Relations Officer – Korean Speaker Pada Perusahaan Hilton di Greater Denpasar

Published 10 months ago

Post lowongan ini sudah lebih dari 30 hari, kemungkinan sudah tidak berlaku lagi silahkan klik tombol "Lamar Sekarang" di paling bawah untuk informasi lebih lanjut.

Pilih Bahasa

Perusahaan Hilton membuka lapangan pekerjaan untuk posisi Guest Relations Officer - Korean Speaker di wilayah Greater Denpasar. Jenis pekerjaan yang kami berikan adalah Full-time.

Kriteria pekerja yang kami butuhkan adalah mempunyai kemampuan Other dengan pengalaman Entry level, serta pekerja yang jujur, disiplin, dan bertanggung jawab.

Estimasi gaji yang ditawarkan oleh perusahaan ini cukup kompetitif sekitar Rp 2.300.000 - Rp 6.000.000 (per Bulan). Namun gaji tersebut dapat naik atau turun tergantung dari perusahaan yang memutuskannya.

Perusahaan Hilton sendiri bergerak dibidang Hospitality yang tentu saja jika anda tertarik dengan lamaran perusahan ini dapat langsung mendaftar.

Informasi Lowongan

Perusahaan:Hilton
Posisi:Guest Relations Officer - Korean Speaker
Wilayah:Greater Denpasar
Fungsi Pekerjaan:Other
Tingkat Pekerjaan:Entry level
Gaji:IDR 2.300.000 - IDR 6.000.000 per Bulan
Jenis Pekerjaan:Full-time
Industri:Hospitality

Deskripsi Lowongan

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Guest Relationship Officer – Korean Speaker, you will be responsible for performing the following tasks to the highest standards:

  • Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
  • Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
  • Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
  • Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
  • Welcome all guests in a polite and friendly manner.
  • Be helpful, empathetic and polite to all guests.
  • Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
  • In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
  • Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
  • Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
  • Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
  • Develop a close and harmonious working relationship with all the other departments in the hotel.
  • Have complete knowledge of Hilton hotel SOPs and local policies.
  • Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
  • Develop knowledge about frequent guests, their special requests and needs.
  • Be familiar with cultural differences in order to meet all different customer needs.
  • Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
  • Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
  • Ensure that all logbooks, handovers and checklists are well maintained.
  • Actively seek for customer feedback, handling their requests and complaints.
  • Suggest alternatives to meet customer needs in terms of product features and benefits.
  • Offer information and services where appropriate.
  • Inspect VIP guest rooms prior to guests’ arrival.
  • Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
  • Maintain company sanitation standards in the department.
  • Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
  • Conduct site inspections as and when required by the Management.
  • Thank customers and invite our guests to return.
  • Carry out requests as directed by the Management.
  • Maintain good communication with other hotel departments to assist with guests’ needs.

What are we looking for?

A Guest Relationship Officer – Korean Speaker serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

  • Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
  • University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
  • Neat in appearance and in good health.
  • Good communication skills.
  • Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
  • Have a good command over verbal and written Mandarin and English language to meet business needs.
  • A basic knowledge on any additional foreign languages will be advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Bali Resort, Indonesia

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Kelebihan

  • Mendapatkan pengalaman
  • Diajari terlebih dahulu
  • Mendapatkan bonus jika lembur

Lamar Pekerjaan

Informasi yang kami tampilkan di atas bisa saja diperbaharui secara mendadak, harap tetap mencari informasi yang lengkap melalui tombol "Lamar Sekarang" atau di website resmi perusahaan Hilton, agar tidak menemukan kejadian yang tidak diinginkan ^_^.

Tips dari Admin: melamar pekerjaan tidak dipungut biaya.

Semoga kalian mendapat pekerjaan yang diinginkan. Aamiin.

Instruksi

  • Klik tombol "Lamar Sekarang" yang ada di atas.
  • Setelah itu anda akan diarahkan ke halaman Pengajuan Lamaran, disana ada tips mengirim lamaran dan wawancara.
  • Di halaman pengajuan lamaran klik tombol "Menuju ke pengisian form".
  • Di halaman tersebut anda dapat melihat informasi perusahaan lebih lengkap dan melihat jumlah orang yang sedang melamar pekerjaan tersebut.
  • Selanjutnya adalah klik "Lamar" atau "Apply".
  • Silahkan anda mendaftar di website tersebut jika belum mempunyai akunnya, namun jika sudah anda dapat langsung mengisi form lamaran.
  • Selesai.

Informasi Perusahaan

Hilton

Industri: Hospitality

Perusahaan Hilton adalah pemimpin global dalam hospitality dengan semua jenis properti yang beragam, dari hotel-hotel berbintang bintang lima sampai motel lokal. Perusahaan ini telah menawarkan pengalaman tingkat tinggi untuk para pelanggan mereka sejak tahun 1919 dan menawarkan pilihan properti yang sangat luas dan ragam dalam setiap harga dan di seluruh dunia. Selain menawarkan tempat yang nyaman untuk tinggal, layanan tingkat tinggi yang dapat dinikmati oleh para tamu, Hilton juga menawarkan resor di seluruh dunia, karaoke, spa, kasino dan taman hiburan. Hilton juga menawarkan berbagai manfaat tambahan dengan menjadi salah satu dari jaringan loyalty terbesar di dunia.